How Newcastle City Council staff think efficiency can be improved.

March 4, 2015 10:20 PM

Extracts from the Council's consultation with staff as part of the budget process:

* Some staff felt there was a need for more "business mindedness" among senior management and a need for increased working with partner organisations to deliver services.

* People felt there had been a lot of discussion about sharing services with other councils or large partner organisations such as Newcastle University and Northumbria University, but that there had been little progress towards achieving this and it needed to be revisited.

* Staff felt there was a need to break down some organisational barriers and increase "joined up working"

* "Is the council actually going to "become digital" and make channnel shift happen? This has been talked about for many years, but services continue to take a silo approach, and it won't happen without an investment in culture change, process redesign and the right technology platform."